Please carefully read the guidelines below to get the best results for your custom design:
1) Submit a clear, well-lit photo with a plain/uniform background. Avoid photos with objects attached to the subject.
2) Subject will be vectorized as per photo provided so make sure to submit a photo with the desired pose and angle. For example, if you want to have a smiling dog, please send a picture of your dog smiling.
You will receive up to 2 FREE digital proofs of the design before engraving. After this, each additional digital proof will be charged at CAD $5 each.
Extra fees will apply if you require additional work. For example, you completely change your mind to use a new picture after the design has been made. However, fees will be assessed case by case. Small clarifications like smaller lips, bigger eyes etc, won’t be charged for additional fees.
You may cancel your order and receive a full refund if your design hasn’t been made yet. If the first proof has been made, design fee will be deducted from your refund.
Design time: 1-2 business days
Production time: 1-2 business days
Delivery time - US: up to 6 business days
Delivery time - Canada: 2-6 business days