Online Orders

Why use USD at check out?

Although we are a Canadian company, however the website currency was set as USD since the first order, and we can not change it back anymore.

Shipping & Returns

All custom bottles are ship out from Calgary while non-custom bottle may ship out from Amazon warehouse. 
Please find more info on shipping and returns below.

Shipping Info

Custom Designs

How long takes to design my order?

As soon as we receive your order, we will begin the design process by verify the quality of your file. If our designer are satisfy the file, we will begin work on them and follow up with you on mock-up within 1-2 days.

Who is working on my design?

Every LAMOSE bottles are design and engraved in Calgary, Alberta Canada. Our design consultants are all have design background to help you perfect your LAMOSE products. Designers will use Adobe Illustrator manually work on the design one by one. If we are a little slow, please be paitence as we want to make sure every bottle we design and engrave for you are perfect.

Some color are not available for photo engraving?

When come to photo engraving, we only engrave them on light color bottles since dark color bottle will look like inverted, therefore we do not recommend to use darker color bottles for portrait photos.

PRODUCT

Where are LAMOSE products made?

All LAMOSE products are designed in Canada, responsibly manufactured in China.
All the custom design and engraving are done in Calgary, Alberta.

Is LAMOSE products dishwasher safe?

Yes they are! Please see warranty for more info

Warranty

How to take care of LAMOSE products

CARE