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FAQ

SHIPPING

All custom bottles are shipped out from Calgary while non-custom bottles may ship out from the Amazon warehouse.

STANDARD SHIPPING

Take up 3-8 business days

CUSTOM ORDERS

No preview for free name engraving orders.

1-2 Days process time on graphic, photo engraving orders.

SHIPPING COST

Up to $54.99: Canada Post calculated shipping fee

$55+: Free


RETURNS

If you have purchased or received a product directly from www.lamose.ca and would like to return it, a refund can be issued within 30 days of purchase. Returned items must be in perfect and unused condition. To initiate a return, please send your bottle, in the original packaging, to us at:

LAMOSE #25 100 ANDERSON RD SE, CALGARY, AB T2J 3V1, CANADA

Please make sure you include your Order Number and the reason for return on your packing slip. If this return is for a quality issue, please reach out to us at hello@lamose.ca

We recommend selecting a trackable shipping method and keeping the tracking information for your records until the return is complete.

Refunds take approximately 4 weeks after we receive your product.

Shipping charges are not refundable. We do not accept COD deliveries.


CUSTOM DESIGNS

HOW LONG DOES IT TAKE TO DESIGN MY ORDER?

As soon as we receive your order, we will begin the design process by verifying the quality of your file. If our designer is satisfied with the file, we will begin work on it and follow up with you to provide a mock-up within 1-2 days.

WHO IS WORKING ON MY DESIGN?

All LAMOSE bottles are designed and engraved in Calgary, Alberta, Canada. Our design consultants all have a graphic design background to help you perfect your LAMOSE products. Designers will use Adobe Illustrator manually to work on the design one by one. If we are a little slow, please be patient as we want to make sure every bottle we design and engrave for you comes out perfect.

WHY ARE SOME COLORS ARE NOT AVAILABLE FOR PHOTO ENGRAVING?

When it comes to photo engraving, we only engrave light color bottles since dark color bottles will look inverted. As a result of this, we do not recommend using darker color bottles for photo engraving.


PRODUCT

WHERE ARE LAMOSE PRODUCTS MADE?

All LAMOSE products are designed in Canada, responsibly manufactured in China.All the custom designs and engravings are done in Calgary, Alberta.

ARE LAMOSE PRODUCTS DISHWASHER SAFE?

Yes they are! Please see warranty for more info

Lifetime Warranty
HOW TO TAKE CARE OF LAMOSE PRODUCTS

Your LAMOSE bottle is made from 100% stainless steel, so it is 100% dishwasher safe! However, if you wish to hand wash we suggest you follow these simple directions:

  • Dilute 1-2 tablespoons of the vinegar with a cup of water (or create a paste from baking soda and water)
  • Pour the solution into your water bottle
  • Let it sit for 15 minutes
  • Put on rubber or latex gloves
  • Use the cleaning tool of your choice to clean it out
  • That’s it!

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